Shana Maltzman, LCSW-R, LCSW

Therapeutic approaches and online care

Client-Centered Therapy focuses on the person's experience and priorities. The therapist offers empathic listening and supports people as they find their own solutions, which works well for self-esteem, relationship concerns, and grief. Cognitive Behavioral Therapy, or CBT, helps identify and change unhelpful thoughts and behaviors; it is often used for anxiety, depression, sleep and eating difficulties, and stress management. Motivational Interviewing is a collaborative way of resolving mixed feelings and increasing motivation to change, useful for career shifts, health-related choices, and making new habits.

Finding the right approach is part of the work together. The therapist will ask about goals, try methods that fit those goals, and adjust based on what helps. That means sessions can blend approaches so the plan fits the person's history, preferences, and day-to-day life.

Online formats offered include video calls, phone sessions, live chat, and text-based messaging. Video calls are best when visual cues help the conversation. Phone sessions can be easier when bandwidth is limited or when someone prefers not to be on camera. Chat and messaging suit brief check-ins, progress notes between sessions, or times when writing feels clearer than speaking. These options make it easier to schedule therapy around work, caregiving, and other commitments.